Head of Operations Analysts

Pinheiros, São Paulo, Brazil · CX Ops

Description

As the company at the forefront of the financial revolution in Brazil, Nubank has seen exponential growth since its inception. For us to maintain a healthy expansion, we are looking for an Ops Analyst Lead to help spearhead our strategy for operational scalability. In this leadership role, you will build out a team to oversee various analytical operation areas such as: KPI and metrics monitoring, deflection and process optimization opportunities, and staffing, dimensioning and demand forecasting.

What You'll Do

Requirements

Desired skills and experience


You will fit in well if

Benefits


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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